At MB Sports Rawalpindi, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to help. This page details our return and refund policies to ensure a smooth and hassle-free experience. Please read the following information carefully to understand our processes and your rights.

Return Policy

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Include all original tags, labels, and accessories.

Time Frame

You have 14 calendar days from the date of receipt to initiate a return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Perishable goods
  • Custom or personalized items
  • Clearance items

Return Process

  1. Initiate a Return: To start a return, contact us at +44-7853295018 or email us at info@mbsportsrawalpindi.com. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Upon approval, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Package Your Return: Securely pack the item(s) in the original packaging and include the Return Authorization Number inside the package. Clearly mark the RAN on the outside of the package.
  5. Ship the Return: Send the package to the address provided in the return instructions.

Refund Policy

Inspection and Approval

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. This process typically takes 3-5 business days after receiving your return.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Items returned with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 14 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at +44-7853295018 or email us at info@mbsportsrawalpindi.com. Upon approval, we will provide instructions for the exchange process.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, you will be responsible for paying the shipping costs for returning the item and the shipping costs for sending the replacement item.

Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact us:

Phone: +44-7853295018
Email: info@mbsportsrawalpindi.com

Thank you for shopping with MB Sports Rawalpindi. Your satisfaction is our priority, and we are committed to providing you with a positive shopping experience.